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AI Agents for Customer Support with RAG

Agents that answer about your products without making things up — based on your real documentation

I build AI agents that serve customers based on your real documents, manuals and FAQs. The architecture prevents the model from inventing information: if it's not in the base, it says it doesn't know.

What I deliver

  • RAG (Retrieval-Augmented Generation) over your documentation
  • Embeddings and semantic search with PostgreSQL/pgvector
  • Reranking for response accuracy
  • Citation system: the agent shows where it got the answer
  • Integration with your existing system (API or widget)
  • Conversation logs for auditing and continuous improvement
  • Predictable cost: local models for high volume, cloud for quality
  • Training for your team to maintain and evolve

Tech stack

PythonFastAPIPostgreSQLpgvectorOllamaOpenAI APIAnthropic ClaudeLangChainRedisDocker

Projects that prove it

AI systems and agents built:

Want to automate customer support with AI?

Tell me about the question volume, the documentation you have and where the agent should run. You'll get a technical proposal with architecture and cost.

AI Agents for Customer Support with RAG | Hugo Minari Diniz